Frequently Asked Questions
The questions we hear most, answered honestly.
What does delivery cost and how long does it take?
Free shipping on orders of ₹1,999 and above; a flat ₹69 applies below that. Handling takes 1–2 business days, with transit around 3–5 working days to metro PIN codes and 5–8 working days elsewhere — so allow 4–10 business days in total.
How can I pay?
UPI in advance or Cash on Delivery — those two only. We do not accept credit cards, debit cards, net banking or wallets, and no card form exists on this site.
Can I return something?
Yes, within 10 days of delivery, provided it is unused and back in its original packaging with the invoice. Approved refunds are processed within 7 business days.
It arrived damaged — what now?
Record a video as you open the parcel and email it to us within 48 hours of delivery. We replace it or refund you in full and cover the freight.
Is there a warranty?
We do not offer a six-month or manufacturer-backed warranty through this store, and you will not find warranty terms on our product pages. What we cover is damage, defects and short counts on arrival, reported within 48 hours with the unboxing video.
What size should I order?
Measure the mattress depth as well as its length and width — a deep mattress needs a fitted sheet with a matching pocket depth or it will not stay on. Indian double, queen and king sizing varies between makers, so use the centimetre figures on the product page rather than the size name.
Why do new towels not absorb well?
New towels carry a finishing coating that repels water. It washes out over two or three cycles; skipping fabric softener helps, since softener leaves its own coating that reduces absorbency permanently.
How often should bedding be washed?
Sheets and pillowcases weekly is the usual guidance; comforters and quilts a few times a year unless something is spilt. Airing a bed for half an hour before making it does more for freshness than most people expect.
Do you have a shop, or ship abroad?
Neither. We are online-only, with no counter to visit, and we deliver within India alone.